FAQ
important courier/collection information.
Kindly note that UJ is still operating remotely due to the extended National Lockdown.
Any order that is placed on these platforms for Transcript Supplements/Academic Records can only be disseminated electronically at this point. Please note that the option to courier/collect, when selected, can only be instituted once UJ has resumed onsite operations. We are unable to at this point, assist with courier or physical collection of your ordered documents.
Certificate
- What can I do on the eModule?
- Is it secure to share my electronic documents with other people?
- I passed my exams a long time ago, can I create an account and see my electronic documents?
- How are the electronic documents created?
- I can't register!
- I can't log in!
- Who do I contact with any issues, complaints or compliments?
- Which credit cards / debit cards are supported for payment?
Transcript & Academic Records
- What is an academic record?
- What is a transcript supplement?
- What is a confirmation letter?
- What is a subsidised academic programme?
- What is a continuing education programme (cep)?
- How much will it cost?
- How long will it take to receive my documents?
- Requests from students previously registered at rau and twr
- How will i receive my documents?
- How are requests from students of vista university and lyceum college handled?
- What are special instructions?
Certificate
What can I do on the eModule?
As a learner, you can manage electronic and printed versions of your qualification documents (certificates, transcripts and secure letters, plus any other official documents). This means viewing your electronic copies of your documents, ordering reprints, sharing online access to employers and other third parties, and reporting any errors.
As an employer, you can view qualification documents online from learners that have given you access. Learner have the control to revoke access at any time. You may also request access from particular learners to view their documents if they have not already given you access or request a timed extension to prolong your access.
Is it secure to share my electronic documents with other people?
Yes. We have taken extreme measures to prevent fraud and make it as safe as possible to share your documents. By revoking access when required and deciding who gets access to your documents, you have control over exactly who views your documents, which documents they see, when they see them and for how long. Although these electronic documents have been published by Johannesburg, they are no longer valid when printed or removed from this website.
I GRADUATED a long time ago, can I create an account and see my electronic documents?
Yes, past learners are supported on this website. If you no longer have your Learner ID to register, Please contact the University using the details found on the support page, to be manually verified. Unless your document has been reprinted or published since this website has been implemented, you won't have an electronic version of your documents. However, you may request one here.
How are the electronic documents created?
Upon printing your physical documents, an electronic version is uploaded to this secure website. Only specific personnel at the University can print or publish these documents and security measures are in place to stop anyone else accessing your documents. If you notice an error on your documents, please report it.
I can't register!
If you have registered already, you won't be able to register again with the same email address and learner ID. In this case, visit the login page to try and log in with existing details, or reset your password if you can't remember it. If you still can't register and are a new user, please contact us with using the details in the support page so we can help set up your account.
I can't log in!
If you can't log in it might be because of a few reasons. Make sure your password is correct or reset it if you've forgotten.
Accounts can also be blocked by the University if any suspicious activity is recognised. Please contact the University using the details found on the support page, if you still can't access your account.
Who do I contact with any issues, complaints or compliments?
Please contact the University of Johannesburg via telephone on:
for Certificate reprint enquiries: (+27)11 559 4555 or email: certificates@uj.ac.za
for Transcript supplement or Academic record enquiries: transcripts@uj.ac.za
Which credit cards/ Debit cards are supported for payment?
Merchants can accept card payments online from around the world using any of MyGate's payment gateway solutions. MyGate works with banks in South Africa, Mauritius, Kenya, Botswana, Zambia and Mozambique.
Debit cards can only be used once it has been activated by your bank for online transactions.
Transcript & Academic Records
WHAT IS AN ACADEMIC RECORD?
- It is a record that contains student’s registration information, which includes student name, student number, identity number, when the qualification(s) was issued (if obtained).
- It also contains all modules/subjects registered and cancelled as well as marks for all modules passed and failed.
- A code of conduct (alumni’s/students’) behavior during the period of study) is included on the academic record. Please note that a separate letter is not issued for the code of conduct.
WHAT IS A TRANSCRIPT SUPPLEMENT?
- It is a document that contains the details of all modules passed, as well as a short description of each module completed including NQF level, Credits if applicable. Failed modules are excluded.
- The supplement will also include the Academic Record.
WHAT IS A CONFIRMATION LETTER?
- This document provides confirmation of qualification(s) registered as well as an indicationof whether it was obtained or not.
- The medium of instruction (English) will be included in the confirmation letter for UJ and TWR alumni. RAU alumni are requested to specify in their request (under special instructions section) for the medium of instruction to be included in the letter.
WHAT IS A SUBSIDISED ACADEMIC PROGRAMME?
A subsidised academic programme means an externally approved, DHET funded, registered and accredited, structured academic programme at the University that, upon successful completion, will lead to the award of a formal qualification such as a certificate, diploma or a degree.
WHAT IS A CONTINUING EDUCATION PROGRAMME (CEP)?
CEP means an institution-approved short learning programme or institution-approved whole programme (the latter accredited by HEQC and registered by SAQA). These programmes receive no state funding and upon successful completion, will lead to the award of a qualification in the case of a whole programme or a UJ certificate in case of a SLP.
HOW MUCH WILL IT COST?
Please note:
- Each request will include both electronic and original hard copies of the record.
- THE PRICES BELOW ARE FOR COLLECTION ONLY AND INCLUDES VAT.
- Courier services are at an additional cost to the price of the Academic Record and Transcript Supplement.
Academic Record: R250.00
Transcript Supplement: R400.00
COURIER SERVICES
R300.00 - South Africa
R600.00 - International
HOW LONG WILL IT TAKE TO RECEIVE MY DOCUMENTS?
Subsidised Programmes
Academic record: 3 working days
Transcript supplement: 20 working days
REQUESTS FROM STUDENTS PREVIOUSLY REGISTERED AT RAU AND TWR
Academic Record: 3 working days where possible
Transcript Supplement: 20 working days where possible
Please note:
- Academic Records and Transcript Supplements issued by RAU and TWR may take up-to 40 working days to be issued.
- Due to the historical nature of certain qualifications (from RAU/TWR) and Continuing Education Programmes, the University of Johannesburg may not be able to provide some of the records. In these instances, a letter will be issued.
Continuing Education Programmes (CEP)
Academic Record: 3 working days where possible
Transcript Supplement: 20 working days where possible
- Certain requests may take longer to process.
HOW WILL I RECEIVE MY DOCUMENTS?
- Electronic copies will be submitted via email.
- Hard copies may be collected or delivered by courier services at an additional fee (see various costs for national and international).
HOW ARE REQUESTS FROM STUDENTS OF VISTA UNIVERSITY AND LYCEUM COLLEGE HANDLED?
- UJ is not in possession of records for studies completed at Vista University or Lyceum College. These records are to be requested from UNISA and Lyceum College respectively.
WHAT ARE SPECIAL INSTRUCTIONS?
These requests include:
- Students applying to study or work abroad may be requested to attach additional documents/forms such as WES, CGFNS, NMC, Embassies. These forms can be uploaded under this section together with the instructions.
- Alumni and non-graduated students who require information regarding practicals that need to be included in the Transcript Supplement are required to indicate this.
- Requests to submit Academic Records/Transcripts Supplement to a third party should be specified with relevant details.